When roaming, the quality of the user experience is critical. As your customers roam away from their home network, your brand should travel with them. Or perhaps you don't have your own hotspots and operate only as a virtual provider, so how do you want your customers perceive you? Connection Services understands the value of your brand and how to provide the best possible experience to customers wherever they log in.
User experience consulting
There are many variables which determine the interactive experience at hotspots: architecture of login process including login, logout, status, error and information pages; language choices; hosting options; the equipment in use at a given location. We use automated data collection and gap analysis combined with interviews to determine your ideal requirements for login experience then works across network partners to deliver this.
Brand extension
In addition to ease-of-use, extension of the Service Provider's branded user experience across the virtual network is a key part of setting up a virtual network. Maintaining the branded experience across roaming partner networks helps build loyalty within the customer base and give end-users that all-important feeling of security when providing login details far from home.
Web hosting & maintenance
Login and information pages presented to users can be required to access data from a range of sources. In addition to working with Network Operators to arrange links to Service Provider branded pages, We also offers hosting for these pages and can manage updates and testing as authentication or graphical content changes.
Smart client integration and testing
Software-based connection clients are used by a number of Service Providers to handle the login process. Roaming relationships will expand the number of networks on which the client will need to work. As usage grows beyond the home network to interconnected networks, We can provide a testing and certification service to ensure client functionality is maintained.
